Fun tips about manners that will help you in your professional and personal life (People with good manners are more successful at work and in relationships. It's true!)
“A man without a smiling face must not open a shop.” -Chinese Proverb
With more PHARMACIES available to consumers, it's important that our customers have a positive experience when coming to our business place. We want our customerss to chooseus to be their pharmacy provider. Sure, we can let them know about your highest quality care in the area, but what will really get our customerss coming back, is great customer service. Customer service is what the customer perceives and remembers of the service they received. According to the American Society for Quality and the Quality and Productivity Center, 68% of customers will leave due to the attitude or indifference of the service they received. Being pleasant and polite is not only good manners, it’s good customer service; and by adding one simple gesture when you interact with customers, you can make their experience more pleasant. What’s the simple gesture…….a SMILE. That’s it! It’s easy, free and very effective.
When used appropriately, a smile is the best customer service practice there is. Smiling is welcoming and generally accepted as a signal that everything is all right and that the person smiling is interested in the customer. Smiling can have health benefits too! Being smiled at can have a marked effect on a person’s mood. The more smiles an individual is exposed to in a day, the more positive his/her mood.
Smiling is also good for the person who is giving the smile. The endorphin releasing effects of smiling suggest several long term health benefits. Endorphins reduce stress, and stress is a strong correlative factor in many chronic health problems. Frequent smiling may help reduce stress-related ailments like heart disease and also boost the immune system. The endorphin rush associated with smiling can lower blood pressure, providing benefits to the heart. Smiling is contagious; it causes a smile reaction in others, providing them with the same health benefits.
So the next time you interact with a customer, smile. Not only will it provide them with a good impression of your services, it may also keep you and them healthy.
Tanveer Hussain, MS, RPhI
Chairman PAPA, NY USA
Written by Unknown
OpenDoor aims to provide Health Awareness. l OpenDoor is a platform used to Learn and Coach.
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